Privacy Policy

Last Updated: June 2026

Welcome to Urban Stay Homes Kenya (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

By using UrbanStayHomesKenya.com, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or contact us:

Full name
Email address
Phone number
Booking and inquiry details
Check-in and check-out dates
Number of guests
Payment information (processed through third-party payment providers)
Any information voluntarily provided through contact forms, WhatsApp, email, or other communication channels

We may also collect certain technical information automatically, including:

IP address
Browser type
Device information
Website usage statistics
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Respond to inquiries and booking requests
Process reservations and payments
Provide customer support
Improve our website and services
Communicate important updates regarding your stay
Prevent fraud and maintain security
Comply with legal obligations

3. Payments

Payments made through our website may be processed by third-party payment providers, including M-Pesa and other payment services.

We do not store full payment card details on our servers. Payment providers maintain their own privacy and security practices.

4. Property Information

Property photos, descriptions, amenities, and pricing are provided for informational purposes. While we strive for accuracy, information may change without notice.

5. Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

Cookies help us:

Remember preferences
Understand visitor behavior
Improve website functionality

You may disable cookies through your browser settings.

6. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with:

Payment providers
Website hosting providers
Service providers assisting in operating our business
Government authorities when required by law

7. Data Security

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed 100% secure.

8. Guest Privacy

We respect the privacy of all guests.

Any security devices located on a property, if applicable, will be disclosed in the property description. No recording devices are permitted in private areas such as bedrooms or bathrooms.

9. Third-Party Links

Our website may contain links to third-party websites, including booking platforms, social media services, and payment providers.

We are not responsible for the privacy practices or content of those third-party websites.

10. Children’s Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from children.

11. Data Retention

We retain personal information only as long as necessary to:

Fulfill booking obligations
Resolve disputes
Comply with legal requirements
Maintain business records

12. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Delete personal information where legally permitted
Withdraw consent for marketing communications

To exercise these rights, please contact us.

13. Contact Information

For privacy-related questions or requests, please contact:

Urban Stay Homes Kenya

Email: info@urbanstayhomeskenya.com

Website: UrbanStayHomesKenya.com

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.