Cancellation & Refund Policy
Last Updated: June 2026
At Urban Stay Homes Kenya, we understand that travel plans may change. This policy outlines the cancellation and refund terms applicable to all bookings.
1. Guest Cancellation Policy
More Than 14 Days Before Check-In
Guests who cancel more than 14 days before their scheduled check-in date are eligible for a full refund, less any transaction or payment processing fees.
7–14 Days Before Check-In
Guests who cancel between 7 and 14 days before check-in are eligible for a 50% refund of the total booking amount.
Less Than 7 Days Before Check-In
Cancellations made less than 7 days before check-in are non-refundable.
2. No-Show Policy
Guests who fail to arrive without prior notice will not be eligible for a refund.
3. Early Departure
Refunds are generally not provided for unused nights resulting from early departure.
4. Property Unavailability
If Urban Stay Homes Kenya is unable to provide the reserved accommodation due to circumstances beyond the guest’s control, guests may receive:
- A full refund; or
- An alternative accommodation option, subject to availability
5. Force Majeure
Urban Stay Homes Kenya shall not be liable for cancellations or disruptions caused by events outside reasonable control, including:
- Natural disasters
- Government restrictions
- Civil unrest
- Utility outages
- Public health emergencies
Refunds in such situations will be considered on a case-by-case basis.
6. Refund Processing
Approved refunds will be processed through the original payment method where possible.
Refund processing times may vary depending on the payment provider.
7. Booking Modifications
Requests to change booking dates are subject to availability and may require additional payment if rates have changed.
8. Contact Us
For cancellation requests or refund inquiries, please contact:
Urban Stay Homes Kenya
Email: info@urbanstayhomeskenya.com
Website: UrbanStayHomesKenya.com
We recommend contacting us as soon as possible if your travel plans change.